To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.
How could I have used this much water?
You may not have - the numbers on your meter may have been transposed or hard to read. You could possibly have a leaky toilet or faucet that's difficult to detect. Check your meter to see if the red dial is spinning. If it is spinning while no faucets are running, then you have a leak! A common culprit is a toilet that never stops running. Investigate for this pesky culprit immediately. If you find one running, turn off the valve to the toilet and leave off until you canmake the necessary repair. Another common culprit is a water hose left on by mistake. Check any hoses to make sure they are completely off as well. If you are still having trouble figuring out the problem, just call the office and we'll work with you to solve the problem.
What do I do if I am experiencing low pressure?
Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.
Why is my water discolored?
A repair could have been completed recently allowing air to enter the line, causing the milky look.
What chemicals does our utility district add to the water?
Only chemicals that are approved by the National Safety Foundation for treatment of drinking water.
My water tastes, looks, and smells funny. Is it safe to drink?
All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law. Systems that use chloramine as a disinfectant must maintain a level of 0.5 mg/L by state law. Our disinfectant levels are tested daily to ensure safety.
Why does debris come out of the faucet when running hot water?
Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.
Why do I have a previous balance when I know I sent in my payment?
We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.
Why do I have low water pressure in my kitchen but the pressure in the rest of the house is normal?
You should check the screens in your faucets, because they may be clogged.
Can I use the Water Authority's shut off valve?
No. All customers are required to have a shut off valve on their side of the meter. This valve should be installed as close to the meter as possible.
When are bills mailed?
Bills are mailed on the last workday of the month. Please note: you may not receive your bill until the following day or longer if your mailing zip code is outside of Evadale.
How do I avoid a late fee?
Bills are due upon receipt. If any bill is unpaid by 8:30 am on the 16th, a late charge will be incurred. Please note that there are drop boxes at the Credit Union and the office, so that you may get your payment in before the deadline. You may also pay online, via this website on the Bill Payment link on the home page.
